Delivery & Shipping

Once we have received your order we aim to dispatch it within one working day from our warehouse in Cheltenham. We do not operate at weekends or Bank Holidays.  

UK Shipping

In the UK we send items using Royal Mail 48 hour tracked. This typically takes 2 to 3 working days to arrive. 

Free UK shipping is offered on orders over £25 in value. Below £25 standard shipping is £2.95.

For lower value items like sheet masks we send these as a 'large letter' which is charged at £1.50.

European Shipping

Orders to the rest of Europe are sent using Royal Mail International Standard. For reference, no single skincare product weighs more than 350 grams. Shipping time is usually 3 to 5 working days. Please be aware that duty and other taxes may need to be paid before delivery. 

For orders up to 500g the cost is £6.49

Orders 500g to 1kg are charged at £7.99

Orders over 1kg incur a cost of £10.99

Worldwide Shipping

Orders outside Europe are sent using Royal Mail International Standard. Shipping time is usually 5 to 7 working days, but may take longer. Please be aware that duty and other taxes may need to be paid before delivery. 

For orders up to 500g the cost is £8.50. 

Orders 500g to 1kg are £14.10

Orders over 1kg are charged at £20.05

 

Duty & Taxes

Please be aware that you are responsible for the payment of any taxes and duties imposed by your country on the import of products. We will complete accurate goods declaration forms when required to by the receiving country. 

 

Questions? 

If you have any questions about our shipping policy contact us at info@refreshskincare.co.uk