Delivery & Shipping
UPDATE NOVEMBER 2020 - Royal Mail are reporting 'significant' regional delays for some UK deliveries. While most orders should arrive in 3-5 working days please allow up to 10 working days for UK delivery. Find the latest service update on the Royal Mail website.
Once we have received your order we aim to dispatch it within one working day.
In the UK we send items using Royal Mail Second Class service. This typically takes 2-3 working days to arrive.
Free UK shipping is offered on orders over £5 in value.
For lower value items like sheet masks we send these as a 'large letter' which is charged at 95p.
Orders to the rest of Europe are sent using Royal Mail International Standard. For reference, no single skincare product weighs more than 350 grams.
For orders up to 500g the cost is £4.99
Orders 500g to 1kg are charged at £6.99
Orders over 1kg incur a cost of £9.99
Orders outside Europe are sent using Royal Mail International Standard.
For orders up to 500g the cost is £9.20.
Orders 500g to 1kg are £14.10
Orders over 1kg are charged at £20.05
Duty & Taxes
Please be aware that you are responsible for the payment of any taxes and duties imposed by your country on the import of products. We will complete accurate goods declaration forms when required to by the receiving country.
If you have any questions about our shipping policy contact us at firstname.lastname@example.org